Cancellation Policy
We understand that plans can change. Please review our cancellation policy below to learn about your options and any applicable terms. Our goal is to provide a fair and transparent process for all users.
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair and transparent for all users.
You may cancel your app testing request within 24 hours of submission for a full refund.
If you cancel after 24 hours but before testing has begun, you are eligible for a 50% refund.
Once testing has started, cancellations are not eligible for a refund. Please refer to our Refund Policy for more details.
To request a cancellation, please contact our support team at support@appbridgelab.com with your order details.
Frequently Asked Questions
How does the app testing process work?
Simply upload your APK or provide your Play Store link, specify your target audience and testing requirements. Our team of experienced testers will thoroughly test your app and provide detailed feedback within 14 days. You'll receive comprehensive reports covering functionality, usability, performance, and user experience.
What types of testing do you provide?
We offer comprehensive testing services including functional testing, usability testing, performance testing, compatibility testing across different devices, security testing, and user experience evaluation. Our testers follow structured test cases while also providing real-world usage feedback.
How do you select testers for my app?
We match your app with testers based on your target demographic requirements, including age, location, device preferences, and user interests. Our diverse tester pool allows us to provide relevant feedback from your actual target audience. All our testers are vetted and trained in detailed app testing procedures.
What information is included in the testing reports?
Our detailed reports include bug reports with screenshots and device information, usability feedback, performance metrics, user experience insights, and specific recommendations for improvement. You'll also receive video recordings of testing sessions and user journey analysis.
How do you ensure the security of my app during testing?
We take app security seriously. All our testers sign NDAs, and we have strict protocols for handling app files. Your app is tested in secure environments, and all testing data is stored on encrypted servers. We can also accommodate any specific security requirements you may have.
What if I need additional testing support?
We offer flexible testing packages and can customize our services to meet your specific needs. Whether you need ongoing testing support, specialized testing focus, or quick turnaround testing, our team can accommodate your requirements. Contact us to discuss your specific testing needs.